Thursday

Have You Googled Yourself Lately?

Well, you should. And you should do it regularly. Not only do you want to know what is being said out there on the internet about you, but you want to make sure there are no "fake" web sites set up to steal your info and your clients.

That's what one law firm discovered recently.

Gordon & Doner, a Palm Beach Gardens personal injury law firm, discovered that virtually their entire web site at www.fortheinjured.com had been copied and reposted on GoDaddy.com by an unknown person, choicefully changing certain key contact data but not hardly anything else. If you didn't know better, you'd think it was them.

And that was the problem. If you were an injured client in search of the law firm, which one would you trust to be the right one? Likely, you'd give up and go somewhere else.

The fake site supposedly was for maslinassociates.com, a purported law firm in Manchester, England, and was copied wholesale right down to minor phrasing. But names were changed and dollar signs were changed to pounds and the law firm's home city was changed.

The site was up about a month before GoDaddy removed it after the Gordon law firm sued them and "John Doe", the unknown web site copycat culprit, for copyright infringement and everything else a good lawyer can think of, and for good reason. GoDaddy isn't talking. And who knows who John Doe really was. And who knows how much damage was done before it was discovered.

Don't let this happen to you. So how do you protect yourself?

First, search your name and web site phrases periodically to see if your content or your entire site is being used without permission. It also keeps you aware of what others are saying about you. Actually, you can set up a Google Alert that will email you whenever your requested search terms are used and that makes it even easier. How to use Google Alert is explained here: http://www.google.com/alerts

Next. post a copyright notice on every page of your web site. Let there be no misunderstanding about the matter.

Finally, you should also post a "Terms of Use" page that is linked to every page on your website, like this one here: http://www.ohiolemonlaw.com/terms_of_use.html. This is just one example but there are plenty of samples to work with on the internet.

The point is that you want to say you own the site content and you don't allow anyone else to use it without permission and that using your site is an agreement that the site visitor won't do that. Of course, being lawyers, we'll dress up the language into lots more, but that's the basics.
And while you are at it, why not post a disclaimer too. One that says there is no attorney-client relationship except on the stated terms that you will agree to, such as a retainer, etc. It's just good common sense.

Oh, and those Florida lawyers at Gordon & Doner, can you guess how they found out about the fake website that had copied their own site? One of the partners googled his name.

Protect yourself and your property. It's something we lawyers often tell our clients. Don't forget to say it to yourself once in awhile too.

Sunday

Success from Failure

We're continuing our series on improving law office profitability. Today we're looking at the psychology of failure and its relationship to success. Heady sounding stuff, I know, but worthwhile thinking about.

First, a definition or two.

Failure isn't always failure. Sometimes it's just not having as much success as one thought would occur. In marketing your law practice, it's often hard to tell what approach is going to work best. And when it doesn't bear fruit quickly (after all, humans are getting to be a very iimpatient specie), we tend to view the effort as a failure and move on to the next marketing idea. Maybe that's a mistake.

It could be that the "fruit" of that marketing effort just takes more time than we'd like and what we are really looking for is a quicker result. It could also be that it wasn't a failure at all, we just didn't see the success we expected.

There's a great article on this idea of making success out of screw-ups and it just came out. It's in the January 2010 online issue of Wired magazine and, although it's pretty long and filled with lots of neuroscientific stuff. Still, it's worth the time to read all the way to the end. It's here at this link and it's called "Accept Defeat: The Neuroscience of Screwing Up."

It examines how scientists conduct experiments and come up with what at first glance seems to be a failure, a strange result, one that doesn't make any sense at all in view of what they thought would be the result.

That sometimes happens to lawyers too. And not just in their marketing efforts. The point is, however, that the unexpected result may not be a screw up at all. Sometimes there is much more to it than that. And sometimes you have to think outside of the box to see what the result really is.

And that can mean that maybe you should have been thinking outside of the box in the first place, in order to get the result you were after. So, when your next advertising idea comes up, your next marketing thought, take it outside of the box first, before you implement it, and see what it looks like in a different light.

Wierd advertising can work. Unusual marketing ideas can sometimes bear that "fruit" faster and better than the conventional approach to just running more ads on television or radio or in the paper.

As an example of using non-traditional approaches to marketing, there's a personal injury law firm in Ohio that sponsors a county fair (I don't even know how you get to do that), whose lawyers put in time at the local food bank, and whose partners cook at the annual Thanksgiving Day dinner put on by a long-standing charity. The have their usual "lawyer ads" too, but those extra efforts put the firm's name and its lawyers' faces out there in the public constantly too. That's smart marketing.

So the next time you question whether or not the result of your marketing was what you planned for or expected, try to ignore the reactionary thought and question the result more thoughtfully, Maybe the result was not a failure at all. Maybe it was just a different kind of success.

So, maybe you should accept defeat and look at the neuroscience of screwing up as an opportunity to find the success that exists in the screw up. It's probably there someplace.

Ron Burdge
Helping lawyers find success since 1978.

Thursday

iPhone vs All the Rest of Them Comparison Chart

FutureLawyer just posted a link to a great chart that compares the iPhone vs the Droid vs the Palm Pre vs Nexus One here: http://futurelawyer.typepad.com/futurelawyer/2010/01/nexus-one-vs-iphone-3gs-vs-droid-vs-pre-decisions-decisions.html

15 different aspects are covered. Everything from camera megapixel sizes to the cost of phone plans for each.

If you don't know which one to get, this chart can definitely help you decide.

We're back from the holiday break and next time we'll return to our series on things you can do to improve your law practice economics.

Ron Burdge
Helping lawyers help clients, since 1978.